Kangaroo Cargo - Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at kangaroocargo.com, or the Kangaroo Cargo mobile application (collectively, “Kangaroo Cargo Platform”) made available by Mobility Fulfilment Services Private Limited (“Kangaroo Cargo”, “Company”, “We”, “Us” and “Our”), a private company established under the laws of India having its registered office at 62/5011, near Maharajas Metro Station, Iyyattil Junction, Shenoys, Kochi, Kerala 682011. The terms “You” and “Your” refer to the user of the Kangaroo Cargo Platform. The term “Services” refers to any services offered by Kangaroo Cargo, whether on the Kangaroo Cargo Platform or otherwise. Please read this Policy before using the Kangaroo Cargo Platform or submitting any personal information to Kangaroo Cargo. This Policy is a part of, incorporated within, and to be read along with the Terms of Use.

1. Your Consent

By using the Kangaroo Cargo Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Kangaroo Cargo Platform.

2. Policy Changes

We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. If we make any significant changes, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

3. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Kangaroo Cargo is not responsible for the privacy practices or the content of those linked websites.

4. Collection of Information

In order to enhance the user experience and provide Our Services, Company collects information about You: (a) information You affirmatively and voluntarily give to us; (b) information automatically collected when You visit Our Platform or use any of Our Services; and (c) information we receive from other sources.

(a) Information you give us

This includes information submitted when you:

(b) Information we collect about you

Regarding each of your visits to the Kangaroo Cargo Platform, we will automatically collect and analyse the following demographic and other information:

(C) Information we receive from other sources

5. Cookies

A "cookie" is a small piece of information stored on a web browser/device so it can be later read back. Cookies are useful for enabling the browser/device to remember information specific to a given user. We place both permanent and temporary cookies. The cookies do not contain any of your personally identifiable information.

6. Use of Personal Information

The information collected by Us through our Platform may be used for the following purposes:

From time to time, we may use Your information to customize, develop, and improve the Platform according to your interests. We may use personal information to resolve disputes that may arise with the use of Our services on the Platform, help promote a safe service to You on the Platform, measure consumer interest in Our services, customize Your experience, detect and protect Us against error, fraud and other illegal activity, and enforce Our terms and conditions.

We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information.

We shall be entitled to retain Your Personal Information for such duration as may be required for the purposes specified hereunder, and shall be used by Us only in consonance with this Privacy Policy.

7. Sharing of Personal Information.

We share Your information with third parties and third-party service providers, including Merchants or insurance service providers, upon receipt of a request by You to initiate a transaction to carry out specific service requests and fulfil such service requests. We may also share your information with payment service providers for the purpose of fulfilling Services to you. We may disclose Your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public. Company may need to disclose Your information, to

Any content or personal information that You share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by others. If You provide a mobile phone number and/or e-mail address, the Company, or other parties registered on the Platform may call You or send You communications in relation to Your use of the Platform or any transaction initiated by You on the Platform. We and our affiliates will share/transfer some or all of the collected information (personal or otherwise) with another business entity We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of the business, in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding. Should such a transaction occur, the other business entity (or the new combined entity) will be contractually bound to comply with the terms of this Privacy Policy.

8. Security Precautions

All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in Our possession, we adhere to strict security guidelines, protecting it against unauthorized access. Company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. You expressly consent to the sharing of Your information with third-party service providers, including Merchants, insurance agents and insurers, financial service providers, payment gateways, to process payments and manage payment card information. Company does not itself store Your payment card account information and does not have direct control over or responsibility for Your payment card account information. Hence, Company cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Company or Company’s third-party service providers. Company assumes no liability or responsibility for disclosure of Your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although we shall try our best to protect Your data, we cannot make any guarantee for the security of Your data transmitted through the Platform. You play an important role in keeping Your personal information secure. You shall not share Your username, password, or other security information for Your account with anyone.

9. Grievances

In the event You have any grievances relating to the Privacy Policy, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance Officer at [email protected].

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