We facilitate the delivery of E-commerce products on behalf of the vendor/supplier and deliver the products to the customer on behalf of the policy of the vendor/supplier. So in cases of cancellation/refund/return, Kangaroo Cargo will act based on the respective vendor/supplier’s policy. All the related processes will be taken forward by the vendor/supplier themselves.
We facilitate the hyperlocal platform for customers to place orders with our list of onboarded vendors for purchasing products or availing services. However, once the order is confirmed, the ordered products and services cannot be cancelled in any manner.
If the ordered product is different from what is delivered, Kangaroo Cargo will not be responsible, and the customer has to contact the vendor directly for product return/refund. In C2C (Consumer to Consumer), if the consumer wants to cancel the said order after the confirmation, the refund of delivery charges will not be available.
If the vendor/customer faces any technical error/troubleshoot while adding the wallet balance during onboarding or amount transaction, kindly send a mail explaining the issue, along with attaching the transaction details to [email protected]. The refund process will be taken forward and settled within 48 hours.